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No Data in the Observability Platform

Missing data in your observability platform often indicates an issue with telemetry data transmission, likely caused by a misconfiguration at the exporter level.

The troubleshooting steps vary depending on your edition of MetricsHub.

MetricsHub Community​

  1. Enable logging
  2. Check the resource logs (metricshub-agent-$resourceId-$timestamp.log) and connector logs for potential issues, such as:
    • Misconfigured endpoints (e.g., incorrect hostnames)
    • Authentication failures (e.g., incorrect credentials).

MetricsHub Enterprise​

  1. Enable logging for the MetricsHub Agent and the OTel Collector
  2. Check the resource logs (metricshub-agent-$resourceId-$timestamp.log) for any errors or anomalies
  3. Review the OpenTelemetry Collector logs (otelcol-$timestamp.log) to ensure the following:
    • the MetricsHub Agent successfully launched the OpenTelemetry Collector
    • Exporters and processors properly started
    • No connection issues or authentication failures with the configured observability platform(s) (Datadog, BMC Helix, Prometheus, Grafana, etc.).

Refer to What to look for in otelcol-$timestamp.log for more details.